TENANTS

We give you peace of mind with our friendly service

 

When you rent a property through Benchmark Lettings you can expect a friendly, professional service. All aspects of the letting process clearly explained, giving you peace of mind and confidence in the work that we do.

We provide reliable and timely repair services. You can expect to be fully informed and respected. We always keep in mind, that this is your home.

Tenants will receive a yearly “winter warmer letter” advising on how to keep safe and warm over the winter months including general maintenance guidelines such as how to re-pressure your boiler and take note of your property stop clock location, etc.

This letter will include the Benchmark password that will allow tenants to click on the Emergency/Non-Emergency Procedures link below to identify what is considered an emergency and what is not, as well as advising on how to use our out of hours emergency service.

Emergency/Non-Emergency Procedures (use password to access – for tenants only)

CONTACT US

If you have a maintenance issue that can wait till the next working day please email into the office or call the office on 0131 557 7519 in office hours, between 9 am and 5 pm.

If you have an Emergency, when there is an Immediate threat to life and/or Property therefore, not able to wait till the next working day. Please call the office on 0131 557 7519 and press on the relevant option.

Please note a Non-Emergency will be charged to the tenant and emergency rates will apply.